Our FREE extended guarantees and what they're worth
Your guide to Refined Lighting inclusive guarantee
What kind of inclusive guarantees does Refined Lighting offer on Lighting?
Most manufacturers typically offer a one-year guarantee, but we extend that to 2 years (if registered) at no extra cost to offer you extra value.
Why does Refined Lighting do this?
We recognise that certain items are what you might call considered purchases, which people may feel a bit nervous about because of the financial outlay and the reliability factor involved. We want to offer you some extra reassurance that you won't incur expensive repair bills in the unlikely event of something going wrong.
What's the small print?
We're covering the product to remain in working order for the life of that guarantee – in other words against manufacturing defect causing breakdown. If the product's used in the prescribed way and it breaks down, our duty is to get the appliance back to working order – and if we can't do that, we'll replace it with the same model, or discuss an alternative with you if that's no longer available.
So repair's the first course of action?
Yes, because it's essentially a return to base repair guarantee – but of course sometimes it's more expedient or economic to actually replace the light..
What happens if you do replace? Does the guarantee start again?
Afraid not in the case of Lighting! If you buy your product from us, then we're guaranteeing you'll have a working item for x number of years, so you'll get the remainder of the guarantee if we replace it during that time.
What doesn't the free guarantee cover?
The main things not covered are damage caused by accidents or misuse. I'm afraid if you spill a glass of water over your light, you'd need to be looking to your contents insurance to cover that. As long as you've used your appliance for the purpose it's intended for, then we'll repair or replace.
So what do I need to do to claim under my guarantee?
Procedures vary depending on the kind of product, because there'll be different arrangements for repair. Just keep the paperwork we give you – including the receipt – somewhere safe, and if you have a problem with your product, follow the instructions, or email
(firstname.lastname@example.org or call Refined Lighting on 01908 671850. The team is available 9.30am -5pm weekdays, 9.30am – 5pm Saturdays, 11am - 4pm Sundays. To help us handle your query promptly, please have your receipt and model number ready.